If you have substantial reason (e.g., visa requirement) to need your diploma urgently and the delivery window listed above has passed, email tracking information says the package is being delivered to the wrong address. Once your diploma is in the hands of the courier company (i.e., you have received tracking information), the University is unable to speed up the delivery nor do we have any extra information. For regular mail, it may take a minimum of three weeks.For international courier service, it may take a minimum of four weeks.For domestic courier service, it may take a minimum of two weeks.How quickly will my diploma package arrive?ĭue to high shipping volumes (courier services and Canada Post and customs processing), the University can not guarantee a delivery window. Once your diploma package has left campus, you will receive an email to your account with a tracking number. Yes, if it is being sent by courier service (see exceptions above). Your diploma will be shipped to your Mail address listed in Quest as of the Octodeadline. For degrees processed after October 4, diploma packages will be shipped in batches after convocation week.If you have registered to attend an in-person convocation ceremony but are unable to attend, your diploma will be shipped after convocation week.Diploma packages will be shipped in order prepared and not necessarily by degree/program/major so you may not receive yours the same day as your classmate. If you have not registered to attend an in-person convocation ceremony, your diploma will be sent the week following convocation.For those grads, diploma packages will be shipped by courier service the week following the convocation ceremonies.Įxceptions: Diplomas will be sent by regular mail if 1) your address includes a Post Office (PO) Box, as courier services are unable to deliver to a PO Box, 2) if you do not have a phone number on your Quest account, as a phone number is a courier service requirement, or 3) the courier service company didn't accept your address as recorded. The information on this page is for grads who will not be attending an in-person convocation ceremony where diplomas (degrees) are distributed.
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